"Understanding and Dealing with Operator Mistakes in Internet Services"

Kiran Nagaraja, Fábio Oliveira, Ricardo Bianchini, Richard P. Martin, and Thu D. Nguyen

(In the Proceedings of OSDI 2004)

Results and supplementary information


Note for the interested researcher:
If you happen to use the data published herein, we ask you to please cite the following paper:

Understanding and Dealing with Operator Mistakes in Internet Services. Kiran Nagaraja, Fábio Oliveira, Ricardo Bianchini, Richard P. Martin, and Thu D. Nguyen. In: Proceedings of the 6th USENIX Symposium on Operating Systems Design and Implementation (OSDI'04), December 2004.

Here is the bibtex entry:

@inproceedings{nagaraja-04,
   author = "Kiran Nagaraja and F{\'a}bio Oliveira and Ricardo Bianchini and Richard P. Martin and Thu D. Nguyen",
   title = "{Understanding and Dealing with Operator Mistakes in Internet Services}",
   booktitle = "Proceedings of the 6th USENIX Symposium on Operating Systems Design and Implementation (OSDI'04)",
   month = "December",
   year = "2004"
}
Do you have any questions?
If you have any questions about this study, feel free to contact us. You can send a message to <knagaraja | fabiool | ricardob | rmartin | tdnguyen> at <cs dot rutgers dot edu>.

Acknowledgements:

We are truly thankful to everybody who volunteered to participate in our experiments: students, professionals working for Ask Jeeves and LCSR staff. We also would like to express our gratitude to Christine Hung, Neeraj Krishnan and Brian Russell for their help in preparing the experimental setup during the early stages of the project.
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